This article titled Exclusive: Inside The Work Programme And Why It Doesn’t Work was first published by the Welfare News Service on 25.1.14 and has been reproduced here with permission.
My report, although remaining anonymous, will I hope shed some light on the true goal and cost of the government’s Work Programme scheme.
I took on a full-time job as a student in the summer holidays. The interview was fairly standard and the company advertised the role as a customer management assistant that helped people get back into work.
However, as I started my new job, I began to notice that it wasn’t the caring compassionate company that it had advertised itself as. My position involved taking calls from “clients”, these were both Job Centre advisors from over London and the South West as well as Job Centre customers who called us directly.
The calls were to make appointments to…
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