Horrific- I have no words other than that one.
A woman was left penniless after a hoax caller rang the Department of Work and Pensions to report her death.
Instead of demanding a certificate to back up the claim, it appears a worker simply ‘deleted’ Janet Millward from the system.
Janet had no idea she was ‘deceased’ until her benefits were stopped.
And within days, letters offering bereavement advice started arriving addressed to the “Estate of Miss Janet Millward”.
Both her housing benefit and Disability Living Allowance were scrapped and the tax office wrote to her “personal representative” giving tips on how to settle her estate.
Now the DWP has apologised for the mistake, which it blamed on human error.
But Janet, 50, wants to know why the word of one person in a phone call was enough for her to no longer exist.
The mix-up happened after a man claiming to be her son ‘Alex…
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